returned package
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on โ26-10-2014 07:52 AM
I have just had a package of 3 items sold returned to me by Australia post. The buyer's address was a kiosk at a shopping Centre. The address/name was written correctly. The note by Australia post stated that no-one known by that name at kiosk.Upon receiving the return to sender package, I asked the seller if they had an alternate address and she has requested that I send the package to the same address again. She has also stated that I must pay for the re posting as it is 'not my fault'. given that the address is a very insecure one (with employees that cannot sign tracked item for buyer) I am unwilling to send it to that place again. Also I am reluctant to pay postage again as they are substantial-she bought a few items and I have done nothing wrong with the first sending. Any advice re how to handle this/ebay policies in this situation? many thanks
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Re: returned package
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โ26-10-2014 08:52 AM - edited โ26-10-2014 08:52 AM
I would just mark the additional information on the returned (unopened) parcel as requested; and give it back to Australia Post to try again. You do not have to pay any extra postage for this, I am sure.
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on โ26-10-2014 08:58 AM
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on โ26-10-2014 09:03 AM
Re: returned package
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on โ26-10-2014 09:08 AM
Re: returned package
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on โ26-10-2014 09:18 AM
Re: returned package
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on โ26-10-2014 09:19 AM
Re: returned package
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on โ26-10-2014 09:29 AM
Let us know how you get on.
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on โ26-10-2014 09:45 AM
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on โ26-10-2014 10:37 AM
If you add the extra information onto the address it won't affect any Paypal claim. As long as you have the original address in full on the label the extra information won't cause any problems with Paypal.
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on โ26-10-2014 11:51 AM
I have had things returned when they have been sent to right address and I just cross out RTS and write this is correct address please deliver,taken them back to AusPost and they wanted me to pay postage so now I just put them in red mailbox and have never had a problem always delivered.


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