on 28-03-2015 04:31 PM
on 28-03-2015 04:39 PM
on 28-03-2015 04:55 PM
I don't know what checks they should have but they should at least check basic data like address and name.
I am fed up with people that purchase that can't even get address details correct, it is OK though because they have the so called protection of ebay and paypal. By eBays lack of doing anything I get the cost, I pay my monthly fees and expect something resembling a service.It is borderline criminal what they do.
The funny thing is the check is on place for printing postage labels.......At least the postcode.
on 28-03-2015 04:58 PM
I hate so it but I think ebay shoudl be banned from operating in Australia, or holding a dot au domain.
on 28-03-2015 05:11 PM
What good would verifying a delivery address do as a buyer can have their item sent to any address they want. As long as you send the items to the address as given in Paypal then the buyer hasn't got a leg to stand on.
on 28-03-2015 05:35 PM
Just have the format right... I get orders all the time that don;t have the correct information. I get orders that don't even have the street name and I am expected to resolve thss...I get pinged for this? In ebays own words it is between the buyer and seller.
28-03-2015 05:37 PM - edited 28-03-2015 05:40 PM
On another site, when I get a US buyer (the site is US-based, so not all features are available to all countries) there's a little note on the order details which tells me whether or not USPS has verified that address (as a deliverable address, that is, so what the buyer enters is checked for being "on the map" so to speak). From memory the buyer has to actually ignore the USPS verified version if the address they enter is different.
Would be nice to have something like that here, as I've had a few incomplete addresses recently (no street name, no suburb, stuff like that).
on 28-03-2015 05:37 PM
We very often get address errors.
Worst case recently was where the buyer had no street name in their address. Just a house number!
Thankfully they answered their phone when I called so we found out.
Had we mailed that to the PayPal address it would certainly have never made it.
And becasue we use regular mail we would lose any case raised. So we have to try to validate.
Very often its confusion between what they mean by city. Its an American thing.
They use say Sydney in the city and their town/suburb in the 3rd line.
This means that the postcode and city do not match. Which will fail any of the labelling packages as this check is done.
Means that the seller has to adjust the address. Time wasting. And then of course it does not match the paypal address.
In our case we just print the address label as-is no lost time.
Very often get their suburb/town repeated 2 or 3 times in the address data.
I think there should be some form of database lookup and x-checks done as the buyers are setting up their accounts to minimise these kind of errors. They do exist.