sold a new item in the box - buyer claims parts missing, ebay sided with buyer and will be returned

[myroflcopter]

ok, recently i have had to clear out our warehouse and have a lot of items that are new in box but might be a few years old. A recent sale there was kit sent out, was new and unopened. buyer claimed it was missing parts - i have loads of spare parts at our warehouse i was offering to send out free of charge, the buyer didnt respond... i sent multiple messages without a response. ebay has sided with the buyer and when i get it back with the parts missing i have to refund in full.   not sure how sellers avoid this one? ideas please!

[padi*0409]

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@11dustyattic wrote:

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Let's do the sums.

1. Buyer pays postage

2. We go to the PO and pay that amount over the counter (with the buyer's money)

.......so far it has cost us nothing, money paid for postage and money used at the PO to post

3. Buyer wins the case and we then refund that postage amount. 

......we are now out of pocket that amount because we can't get a refund from AP for the amount spent

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But dusty, you didn't pay for the postage in the first place, so how can you expect a refund on something you didn't have to pay for, the buyer had already paid you for it  ?

[imastawka]

Padi, I think Dusty means, in a case where the seller has to pay for return postage?

Might be wrong.....................(screenshot that, it doesn't happen often)

[digital*ghost]

If a seller refunds the postage the buyer paid, but has paid Australia Post for it, the buyer has not paid for the postage in that case.

[padi*0409]

Whichever it is Stawks, she is only out of pocket for the return postage not the original postage (apart from GST on it).

Edit. Digi, I'm getting totally confused now - must be time for a coffee...................

[imastawka]

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@padi*0409 wrote:

Whichever it is Stawks, she is only out of pocket for the return postage not the original postage (apart from GST on it).

Edit. Digi, I'm getting totally confused now - must be time for a coffee...................

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Nah.  Digi explained it.

[11dustyattic]

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@imastawka wrote:

Padi, I think Dusty means, in a case where the seller has to pay for return postage?

Might be wrong.....................(screenshot that, it doesn't happen often)

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Got it 😁

[11dustyattic]

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@padi*0409 wrote:

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@11dustyattic wrote:

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Let's do the sums.

1. Buyer pays postage

2. We go to the PO and pay that amount over the counter (with the buyer's money)

.......so far it has cost us nothing, money paid for postage and money used at the PO to post

3. Buyer wins the case and we then refund that postage amount. 

......we are now out of pocket that amount because we can't get a refund from AP for the amount spent

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But dusty, you didn't pay for the postage in the first place, so how can you expect a refund on something you didn't have to pay for, the buyer had already paid you for it  ?

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I'll do the sums for you

Buyer pays $8.95 postage

Seller heads off to the PO and posts, spending the buyer's $8.95. 

So far it has cost the seller nothing

Buyer opens a return case, seller has to pay $8.95 return postage, there's no confusion over that and the seller is billed for that separately.

But when the buyer ultimately wins the case, the seller refunds the item and original postage.

So the postage balance is now in deficit since we can't recoup the buyer's money from the postal service.

So it does cost the seller 2 x postage

[padi*0409]

dusty, for goodness sake give it a rest will you. I've already apologised for getting my sums wrong and I've explained how that happened.

There is absolutely no need to keep harping on about it......................

...............and cherry-picking the posts..............

[11dustyattic]

What are you talking about. It hadn't been clarified and it needed to be for the benefit of other sellers reading this. I wanted the actual cost to be in print because I don't think you are the only one confused by it.

No agenda, just clarifying the facts. Wow

[tazzieterror]

Chip, meet shoulder.