the resolution centre is not working,what do i do

[craftychrisknits]

i have been asked to cancel 2 purchases that were made by mistake. the resolution centre will not let me take action. this happened to me a while ago. i asked a buyer to accept a cancellation and the buyer had the same problem, she could not get the computor to accept the cancellation. eventually i closed the action and was refused final value fees.  what should i do about cancelling these 2 purchases. thank you  chris

[twyngwyn]

http://ocsnext.ebay.com.au/ocs/sr

[allfixelectrical]

The current new order details page is faulty in so many ways. One of the many problems is that the Resolve Problem button does nothing.

You should however be able to bring up the purchase or sale in a list of purchases on your My eBay sold items page.

Scroll to the purchase in question, left click on the More Actions link and then go down and left click on the Resolve a problem link.

Or you can also go directly to the Resolution Centre

http://res.ebay.com.au/ws/eBayISAPI.dll?ResolutionCenter

then select "The buyer and I agreed to cancel a transaction" and click continue then enter the relevent item number.