I listed some books they didn't sell, had a garage sale didn't sell any of the books so relisted them on eBay without checking each listing, sold one lot of 9 books the buyer paid via bank deposit but when I went to package up the books I couldn't find one of them can only guess someone at the garage sale felt they needed it more.
anyway I contacted the buyer as soon as I realised my mistake, I offer them 2 other books to replace the one I can't find and gave them a list of the other books I have so they could pick 2 books or offer to cancel the transaction, asked if they could just let me know what they would like to do.
the buyer messaged straight back to say they would like to cancel.
I message back asking if I could have Please have bank details so I could refund their payment but didn't hear back, messaged again still no reply, it's now been a week.
I go away next week for 2 weeks and won't be near the computer or phones so would like to give them a refund before I leave, besides sending them a message I don't know what else to do.
Do I open a dispute and select the option that I want to cancel the transaction?
