unfair retun request

[louisel14]

I recieved a return request from a buyer complaining about a stain on a top, i'd decripded the stain in the add body and there's also a picture showing it, and i've uploaded the picture and screen cap of the ad to the return request page, is there any chance ebay will take my side? As basically what i've heard is ebay will never take a seller's side even if they're right

[digital*ghost]

I think the claim issue has mostly been covered, but did just want to point out something, and I'm primarily mentioning it for any future items you may list, but also because it might have a bearing on the outcome of this case (potentially putting it more in the favour of the buyer, even though personally I think an INAD is an unfair claim in this instance):

Used clothing policy:

"Used clothing ... can be listed on eBay as long as it has been cleaned, is stain free, and does not include adult or inappropriate content within the listing."

http://pages.ebay.com.au/help/policies/used-clothing.html

I thought I'd also mention that when eBay clarified this criteria (or rather, attempted to 😄 ) for used clothing some months back, there was some discussion on the boards as to what constitutes a stain (eg yellowing which you might find on vintage clothing vs wine stain on a modern white shirt, the former generally being more debatable / acceptable than the latter, at least among members - no idea where eBay stands o_o ). 

[black*poppy]

DG, I followed your link to the policy, and I can't find anywhere that it mentions stains?  Here is the full quote:

• Most used clothing (shirts, pants, dresses, etc.) as long as it has been cleaned, the seller states that the item is used, and there is no inappropriate content in the listing

The rest is mostly about undergarments

[joethenuts]

it reads stain free poppy   digital is spot on

[black*poppy]

Oh yeah, I was reading the boxes. Usually when they bullet-point that's the stuff you really need to know.

Apologies, my bad