who is in the right ? I have done nothing wrong

[im.highest.bidder..now]

Hi all need your opinions please

I sold a dress a few weeks ago to a lady when she recieved it she said she was dissapointed and that it looked washed and worn and the wrong size , I listed it as a 16-18 because it is stretchy fabric ,,but I forgot to put in the measurements in the listing , now she is saying it doesn't fit her and wrong size but I am a size 16-18 and it fits me. the item is new without tags and hasn't been worn.

So I went and looked at her facebook page and she is clearly not a size 16 but she insists she is, all was good until she found out that I went on her fb , and responding to the positive feedback she left me and told her  that she was in deinal.

I told her that clothing sizes differ and she should have messaged me first for measurements before she bid

Now she has put in a paypal dispute last night  because of the facebook thing and that i was rude and now she wishes to pursue it further and saying it's illegal to look at facebook  I told her it is public and anyone can look at anyone on there and wasn't a crime.

now paypal has put aside the money for the dress  , positive feedback left for me on the 5th of may  

Thanks

[trusteduserid]

I saw that but it doesn't count as appreciation for all the members who have taken time to assist you. As far as I am concerned, the problem/question/query was addressed in posts 12 and 15 and answered with detail and consideration for both the buyer and seller.

I am not defending the buyer as she should have asked for measurements before she bought the dress. She also had no excuse to be rude or claim that the item was NAD as it clearly says size 16 in the listing. Obviously sizes vary in clothes, from US sizes to AU etc. and she should have been aware of this. However, as you said, ''two wrongs don't make a right'' and going on her Facebook page was a little too personal. I would not buy anything from a seller should that situation arise.

All in all I think you could have handled it differently and there may have been a different outcome. Even if it was just that she was left looking like the rude person and feeling sorry for herself (and you). A lesson to learn for next time.

A little bit of kindness goes a long way, smile and be happy...

[clickbaitoz]

scenarios like this are why i don't have photos of myself on Facebook LOL. Really, i guess i'm a bit old fashioned, and shy, i find the idea of putting photos of myself on the net for the whole world to see, to be strange. Can't understand people wanting to put their kids photos on their either, too many sickos out there, why dont they make it just for friends??

  back to topic, i think you went too far but i also think the buyer is wrong too, lose lose situation i guess!

[davewil1964]

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@im.highest.bidder..now wrote:

yesh the dress did have a tag it was labelled L so I estimated the size give or take 16 -18 becuase it is stretchy material 

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There you go. You guessed and didn't bother to provide measurements.

As the buyer has bought on minimal information (foolish, but common), the balance of guilt is probably yours.

i don't sell clothes and I wouldn't know a Size 8 from a Size 20, but the cardinal rule with listing clothes, I understand, is measurements, sizes, and an explanation if no measurements of what the brand is.

Estimation doesn't really cut it.

[digital*ghost]

To the OP - credit where credit is due, kudos for continuing to participate in the discussion and being receptive to the advice you're receiving. Often when someone receives advice and/or constructive criticism, the thread devolves into an argument or the poster refuses to participate in the discussion any further (unless they're responding to people who agree with them :D), so it's good to see and I hope the info does help.

I don't sell clothes anymore, but when I listed something that was tagged as an L, that's how I would describe it but would also include my estimation of the equivalent standard Australian size. Basically, I'd say something like this:

Tagged as a size L and measures approximately equivalent to a standard Australian size 14-16 (or whatever size it was closest to). For best results, I recommend comparing the measurements below to a similar item that fits well. 

Sometimes an L was much closer to a 10-12, other times it was a 16-18, but 12-14 was actually the most common for an L. When deciding on the approximate size, there were a range of things I'd consider, alongside the kind of measurements that are most common or equal to a standard size, such as fabric type and how the garment was supposed to fit. After a bit of practice, it gets quite fast and simple, I basically used that phrasing as a template then adjusted the info and measurements as required for individual items, and I can tell you one thing - in 3 years of listing that way, I never had one customer contact me about a garment not matching the description or stated size. 😉

[chezzy]

Tags, labels, charts and generic sizes aside, would it not be easier and 'safer' to just include some basic measurements that you have done yourself with a ruler or measuring tape eg across chest, arm pit to arm pit etc?

[digital*ghost]

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@chezzy wrote:

Tags, labels, charts and generic sizes aside, would it not be easier and 'safer' to just include some basic measurements that you have done yourself with a ruler or measuring tape eg across chest, arm pit to arm pit etc?

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"Tagged as a size L and measures approximately equivalent to a standard Australian size 14-16 (or whatever size it was closest to). For best results, I recommend comparing the measurements below to a similar item that fits well. "

I did include full measurements, I also noted how they were taken (almost always flat, one side, because it's the easiest way for a customer to compare measurements to one of their own garments), and included relaxed / stretched measurements where it would make a difference. 😉