How can a buyer appeal an EBay decsion to close a case?

[brlund1007]

I was asked by a seller (of a thermostat) to get a report from an appliance repair company that found the thermostat to be faulty. I've asked for the report but have yet to get an answer (the repair was attempted a few days before Christmas and people have been away from work on holiday, or isolating, or sick due to Omicron here in Australia.

EBay sent me a return label that I did not use (for reasons given above) and closed the case. I'd like to ask for an extension of time.

[repentatleisure1952]

You should have ignored the seller & returned the item.

[brlund1007]

Clearly that would have been better but hardly helpful, more like a gloat. All communication was via EBay so they knew the seller was not going to help without the report.

[repentatleisure1952]

No gloat. There was no need for for a report. You would have received a refund without that.

[padi*0409]

You would need to go through "eBay help" at the top of the page, then scroll down on that link for the "contact us" option.

I doubt they will be sympathetic though because you could have sent the item back and emailed the report to the seller when you received it.