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Received damaged goods
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on 06-01-2023 06:17 AM
I am new to ebay and I am having a return problem. I have been trying for weeks to return a dress I bought which arrived damaged, a red stain in a relatively unobvious location. I have pictures of the stain. When I could get no results from the seller, I contacted my credit card company to investigate and reverse the charge. The result was that the seller simply said I was wrong, there is nothing wrong with the dress. Charges were not reversed. I have proof, pictures! Is this how ebay is supposed to work? I doubt it! I need to send a photo of the stained dress to the seller and file a complaint against the seller who is cheating me.
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06-01-2023
07:49 AM
Being new should not prevent you from reading & using the eBay Money Back Guarantee on the listing.
Without knowing the exact time frame of your transaction it's hard to suggest any remedy to your self created problem.
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