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Received damaged goods
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on 06-01-2023 06:17 AM
I am new to ebay and I am having a return problem. I have been trying for weeks to return a dress I bought which arrived damaged, a red stain in a relatively unobvious location. I have pictures of the stain. When I could get no results from the seller, I contacted my credit card company to investigate and reverse the charge. The result was that the seller simply said I was wrong, there is nothing wrong with the dress. Charges were not reversed. I have proof, pictures! Is this how ebay is supposed to work? I doubt it! I need to send a photo of the stained dress to the seller and file a complaint against the seller who is cheating me.
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06-01-2023
08:11 AM
It does'nt 'work' if you do not follow the correct process
If you do not know what that is, you need to read before buying and then when something is wrong, just do your own thing and expect to be covered
Buyers are given all the tools and all the power
But if you do not use those tools, don't expect eBay will help you
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