eBay not honouring 30 day free trial

[hasher22]

Hey guys,

Just need some input here, so I started a free 30 day eBay plus free trial and I am reading the conditions https://pages.ebay.com.au/Buyer_coupons/plusTC/ and clause 3.2 state:

"3.2. If you cancel your eBay Plus membership during the 30-day trial period, you will incur no fees or other charges for the membership. You will continue to receive all eBay Plus benefits until the end of the 30-day trial period, at which time your eBay Plus membership will end."

So I cancelled my membership a few days after as I usually forget to cancel before a free trial ends. Nearly most large companies let you cancel before the free trial end date and the full free trial continues.

Anyways, I signed up for the eBay plus spend $90 and get a $10 gift voucher offer (https://pages.ebay.com.au/spendreward/) but apparently now I am not eligible cause I am not an eBay plus member but I technically am given the clause 3.2

Spoke to chat and a manager and they both said I cancelled it and while i am not denying I cancelled it, I quoted them clause 3.2 and BOTH IGNORED IT!!!!

I gave them their own terms and conditions they broke and they put the blame back on me, they don't want to take no fault at all.

This is the mentality of these reps, when they have hard evidence its their fault, they don't want to resolve it.

Am I in the wrong?

[gutterpunkz05]

Are you wrong,  more than likely.  See Sec 4.  in particular  Sec  4.1.4

4. Benefits of eBay Plus membership

4.1. As an eBay Plus member:

4.1.1. You are entitled to free delivery on eBay Plus items subject to clauses 4.3, 4.4, 4.5, 4.7 and 4.8;

4.1.2. If your delivery address is located in an eligible metro postcode, you are also entitled to a free upgrade to an express postage service offered by eBay Plus sellers on eBay Plus items, with the following exclusions:

• Excluded sellers : big-w-online, myer_store_official, danmurphys_au, babybunting, binglee, supercheapauto, bbqgalore, petersofkensington, beacon-lighting and thegoodguysaustralia
• Excluded States and Territories: Western Australia, Tasmania and Northern Territory
• Excluded items: Items that are oversized and/or require special handling (download full list of excluded categories), and items that do not display the eBay Plus badge;..

4.1.3. You are entitled to free returns on eBay Plus items, subject to clauses 4.4, 4.6, 4.7 and 4.8;

4.1.4. You are also entitled to premium customer service and special promotions and discount offers as advertised on www.ebay.com.au or otherwise communicated to you from time to time. Discount offers may vary. The extent, application and/or removal of discounts is controlled by eBay in its discretion.

4.2. “eBay Plus items” are selected fixed price items available on the www.ebay.com.au website that are designated with the eBay Plus badge.

4.3. “Free delivery” means free standard domestic postage, unless your delivery address is located in an eligible metro postcode, in which case you are entitled to a free upgrade to an express postage service offered by eBay Plus sellers subject to the exclusions set out in 4.1.2 above.

4.4. You are only entitled to the benefits set out in clause 4.1 when you purchase eBay Plus items for personal/ domestic rather than business purposes.

4.5. You are only entitled to free delivery on an eBay Plus item when:

4.5.1. You purchase and pay for the item online via eBay; and

4.5.2. You purchase the item using the “Buy it now” function (not “Best Offer”).

4.6. You are only entitled to return an eBay Plus item for free when:

4.6.1. You have purchased the item using the “Buy it now” function (not “Best Offer”);

[gutterpunkz05]

So you are pretty much left with free post and returns,

[hasher22]

My issue is that my eBay plus cancelled on the day I cancelled and the remaining 23 days did not continue. I did not get any eBay plus benefits. Hence clause 3.2 state even when cancelled I should still get the eBay plus benefits for the remaining days

My question is: why did it cancel on the day straight away when clause 3.2 state it will continue until the 30 days is up.

[hasher22]

Also 4.1.4, I would still be entitled to section 4 because clause 3.2 state I will still be entitled to ALL eBay plus benefits even when cancelled

[gutterpunkz05]

I love it when people try to rely 1 sec in isolation, to justify their own biased interpretation of the total T&C's. 4.1.4 clearly gives ebay the power of discretion. Then checkout spendrewards T&C's sec 3. elegibility. your ebay+ membership must be current. Go see a lawyer and pay for a full interpretation, but I am sure they will tell you that your hard evidence, is more consistant with a bag of marshmallows that has been left in the sun too long.

[gutterpunkz05]

Just to add, even if ebay granted you elegibility to the spendrewards, no purchases you made from the date you cancelled your ebay+ membership, would count towards the $90 spend requirement.

[hasher22]

And you're isolating clause 4.1.4.

[hasher22]

Clause 3.2 clearing states "You will continue to receive all eBay Plus benefits until the end of the 30-day trial period, at which time your eBay Plus membership will end." Therefore naturally honouring all of clause 4. You did not acknowledge clause 3 or clause 3.4 on why my membership was cancelled on the day and I didn't get the full 30 days.

[hasher22]

Also, besides the spend offer I mentioned. Tell me why why my eBay plus free trial ended the day of cancellation and did not go for the full 30 days as the terms and conditions stated?

[sandypebbles]

@ hasher22 you have been told, several times but you will not accept factual answers. I suggest you harass eBay staff rather than repeatedly demand from other buyers and sellers to know why you were not given special treatment

[hasher22]

@sandypebbles Tell me why my eBay plus free trial ended the day of cancellation and did not go for the full 30 days as the terms and conditions stated?

[padi*0409]

@sandypebbles. ............or continue floggin' a dead horse...........

[hasher22]

Additional information: my friend signed up for eBay plus free trial a few days later than me, she cancelled her membership a few days later as well but her account shows that her eBay plus membership will end on 31st December and she cancelled. Why did my account cancel on the day and the full 30 days did not continue but she gets the full 30 days despite cancelling? She gave me screenshots as well as proof.

[padi*0409]

It's absolutely pointless harping on about it here, none of us can change what's happened, only eBay can do that and by the sounds of it they don't want to

[hasher22]

@gutterpunkz05 " Just to add, even if ebay granted you elegibility to the spendrewards, no purchases you made from the date you cancelled your ebay+ membership, would count towards the $90 spend requirement."

[hasher22]

@gutterpunkz05 you are actually wrong on this. When you cancel an eBay free trial membership the email state "We're sad to see you go. Your membership will remain active until 31-Dec-21. After that date has passed, your account will no longer qualify for delivery benefits, exclusive savings, or free returns." So your eBay plus still remains active and still get the perks until the end of 30 days

[gutterpunkz05]

want to buy some soggy marshmallows.

[Anonymous]

eBay Stop forcing your membership on people that don't request it. I never asked for your free trial. I don't want it . You are not responding to my request to end it immediately . This means you are attempting to scam me which is a criminal act and you will be reported to dept of fair trading.

[Anonymous]

They should not place people on free trials unless those people request it. This is slimy business practice. They hope we won't notice and when the 30 days is up. they just start making their monthly deductions. Stop your criminal activity on vulnerable people NOW or the medea will be notified . END MY FREE TRIAL NOW . and apologise for starting it without my consent

[Anonymous]

They are targeting intellectualy disabled and old people with this scam. I did not request the free trial.

They just handcuffed me to it with no way of cancelling or contacting them.  Vote with your feet. And cancel your credit card.  Remember , eBay owns Pay Pal outright..

[repentatleisure1952]

eBay does NOT own PayPal. Do you have any more incorrect information to provide to this OLD thread.

[papermoon.lady]

The T&Cs state that gift cards will be issued on or around the 17th (of December), point 7 below, so it looks like you cancelled too early, although you might still enjoy other general benefits like free postage, just not the "special offers" I think:

https://pages.ebay.com.au/spendrewardtcs/

[hasher22]

Clause 3.2 state I will still get ALL the eBay plus benefits until the 30 days it up