Access denied error when escalating request for item not received / asking eBay to step in

[viobuenav0]

I can't proceed to ask ebay to step in for the product that had not been delivered whereby the seller did not process a refund either.

Access Denied

You don't have permission to access "http://www.ebay.com.au/res/ItemNotReceived/EscalateRequest?" on this server.

Reference #18.1e15da8b.1547068816.c90f8ff3

Can anyone offer a suggestion on how to resolve this issue?

[collect247]

It might be too early for you to open a case,has it passed the due by date?

[lyndal1838]

Have you tried going back a page and trying again?

I occasionally get that message here on the boards for no apparent reason.....backspace and try again usually works.