Can't Refund Buyer Return

[dps103]

Can't refund buyer for return today.

Called Ebay & spoke to both Mary & Tiffany. There is no work around & they asked me to try to refund again tomorrow. 

[padi*0409]

You are posting on the Australian boards, so I don't know if it's different there but here in Australia eBay is likely to tell the buyer of an INAD item to keep it and the refund if you don't provide return shipping charges.