Can't pass captcha.

Hi,

Due to an intelectual disability, I have problems passing the captcha process.  How can I ensure that I do not receive this process again?

 

Also, is there a phone number / email / chat for Ebay Australia these days?

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Can't pass captcha.

You cannot. That process is in place for a reason.

 

 

To contact eBay, you’ll need to use Live Chat. Go to any Help page, scroll down to the bottom of the page, and click onto the link for Live Chat.

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Can't pass captcha.

You may not be able to entirely avoid Captcha requests, but there may be things you can do to minimize such requests or find an alternative that is easier for you to pass.

 

Depending on which Captcha you are seeing, there may be an alternative version available for folks with accessibility issues.

 

For hCaptcha, click on the three-dot menu in the lower left of the Captcha window to see if there is an alternative accessibility option or a text challenge instead.

 

Other things that can affect whether you run into Captcha requests:

 

Repeated Captcha requests or failures might be a sign that your browser is having problems saving cookies properly, or else a sign of a network issue. Using a VPN or a hotspot, or certain kinds of privacy software might also cause some issues.

 

Make sure your browser is up-to-date and has JavaScript enabled (and not blocked) and that cookies are not being blocked:

 

https://www.whatismybrowser.com/

 

Try using a different browser or a private or incognito browser window and see if you run into the same Captcha issues. If not, try manually erasing just your eBay cookies manually in your original browser.

 

If you are using an ad blocker, try temporarily disabling it to see if that makes a difference.

 

Try an alternative link to sign in to rule out an issue with a particular link:

 

https://signin.ebay.com.au/ws/eBayISAPI.dll

 

If you are using a mobile browser, try changing to a different browser mode: mobile, classic or desktop. Try a desktop browser or a mobile browser in desktop mode.

 

Or try using the eBay app.

 

If you contact eBay directly, mention ALERT15299 to have your account added to the open ticket.

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