Charged twice for the same items

[genesiscom_82]

Has anyone else had the issue of being charged twice for the same items?

I bought 4 DVDs from a seller. I checked my bank account and each DVD including postage was withdrawn from my account, then a couple of days later the total amount for the 4 DVDs + postage was taken out of my account  again - so I have paid twice for the same items!!?

Checked with my bank - they said check with eBay and the seller as it easier to get the money back that way. 

Well the seller says nothing to do with them - not their problem - DON'T MAKE ACCUSATIONS!!!

Logged a misconduct with eBay, got  a confirmation email saying they would look into it....but nothing after 6 days.

Any ideas? Thanks in advance

[sugar249]

Have you read the replies before commenting

[li420802]

Hey, I got the same problem. Did they refund you the money?

[naswy0]

Hey how did I contact eBay about this issue it has done the same think to me this morning and I really can’t afford it at this stage, any help is appreciated 

[the-chipmonk]

Yep just happened to me and told me i will get money back within a week. Tried to blame the bank for this fraudulent behaviour.

[candicejonesjr]

This has happened to me twice now. eBay says only charged once but my banks shows twice but said one may be removed in about a week. Have you got refunded?

[macar145946]

Nothing has changed I am sitting here **bleep** off this is the third time they have done this and have admitted it is their fault. My bank is just throwing their hands up and saying talk to eBay what I am going to do is talk to our financial regulators about how this is even legal and kick up a big stink about bank fess which is a touchy subject in Australia. I have a key board and I' not afraid to use it. 

[tayco_593]

I have had the same issue. do you have a number for ebay or an email address i can contact?

[padi*0409]

Because of COVID there has been no phone number for close to 2 years, emailing eBay is a waste of time - you'll just get bot responses.

Click on the "ebay help" at the top of the page and use the "chat with us" option at the bottom of the page, but ask to speak to a supervisor as soon as you can.

[talit_bos-0]

Yea same thing happened to me and it put me in the negatives I don't know how to fix the issue

[sandypebbles]

Have you tried as suggested to the person whom posted before you did?

You need to do so during their operating hours, and it make take more than one try (depending on who you get on the other end of chat)