Technical Issues
When you experience a technical issue on eBay, we want to know. The eBay team will reguarly check this board for reported issues.
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Forum Posts

Bid Retraction not working (2 days so far)

Bid retraction page times out no matter what option is selected when attempting to retract a bid. Requirements are correct ie. More than 12h before auction + Valid Reasoning (incorrect bid amt) but the page itself won't execute the command. Ebay live...

User avatar by Community Member
  • 3924 Views
  • 34 replies
  • 6 Helpful

ID Verification

I've now uploaded my Passport page twice for verification purposes and nothing is happening. Meanwhile you're holding onto over $600 of my money.I am 100% positive over 600 transactions and I'm being messed around like this. Not good enough & the sel...

User avatar by Community Member
  • 1240 Views
  • 9 replies
  • 2 Helpful

why is Ebay the most difficult company in the WORLD to get a straight answer from

Ebay is the most exasperating Company I have ever had the misfortune to deal with.when I have an issue with Ebay there is nowhere to turn as they become invisible and coated in TEFLON.This is their way of avoiding any negative feedback as to how they...

User avatar by Community Member
  • 542 Views
  • 7 replies
  • 0 Helpful

New Sign-in Activity warning

I have suddenly had a problem signing into ebay for the past week or two, and I am receiving New Sign-in Activity warning emails whenever I attempt to sign in.using a bookmark and saved password in Mozilla Firefox with Windows 7. I've discovered a wo...

User avatar by Community Member
  • 2277 Views
  • 11 replies
  • 0 Helpful

Postage label won't generate with Australia Post.

Is anyone else having an issue generating Aust Post labels via eBay? I tried last night, this morning and a few minutes ago and I receive an error message to say that there was an issue with generating the label and to check back soon. My printer is ...

User avatar by Community Member
  • 164 Views
  • 2 replies
  • 0 Helpful

Ebay App Search Stops Working? (iPhone)

Was happily sourcing today, scanning barcodes when the eBay app stopped allowing me to search altogether, claiming that I'd reached a limit and would be restricted for the day.10 minutes later it was working again, and 10 minutes after that, restrict...

Seller not responding to messages

Seller offered international postage at time of transaction as PayPal purchase was completed without any issue. Seller then changed their postage status that they now no longer offer international postage within 24/48 hours after point of sale of my ...

Cannot Pay

To help protect your account, we limit the number of items purchased by a single account at any one time. This buying limit is temporary. You can come back soon and buy more items. Protect your eBay account: eBay will never ask you to enter your pers...

User avatar by Community Member
  • 102 Views
  • 1 replies
  • 0 Helpful

Resolved! Cannot regain access to my ebay account. ebay support refuse to help

I have 2 accounts that ebay has locked me out of. I get the message:"For your security, we've temporarily locked your account. Please reset your password to sign in to your account." I don't know why they decided to do this. I am using the same compu...

Resolved! “no healthy upstream”

Cannot click into any listing on mobile, tablet or pc! Keep getting a “no healthy upstream” page. Very annoying. Does anyone know how to fix this or who is best to contact so it can be fixed. Have tried other websites and is only happening here on eb...

User avatar by Community Member
  • 28737 Views
  • 10 replies
  • 3 Helpful

What happened to the prices for related items that show up all through the listings?

When one clicks on an item, if you scroll down through the listing, you can find rows and rows of similar, related items along with their prices. It seems that now, no prices are showing, at least not when I'm using my laptop. I had to click on an it...

price.jpg no prices.jpg