My feedback ratings have gone done last week but there was no negatives for nearly a year?
What can I do?
Nearly a year back I received a rare negative from a buyer, my 2nd in 12-years. The buyer was offered a refund, but declined
to respond. All I was left with was to put my brief response attachwd to his nagative. So I have been stuck on 98.3% since.
I can't even check if the year with a low percentage is over or not, as there seems to be no date on the matter on the feedback
board.
Then last week, my feedback score went to 97.7%, without any new negatives arriving. I have had 62 sales in the last year, no negatives except for the one I can't note the date from, which is near a year, or even more than a year.
But now I can't find anywhere I can contact someone from Ebay to present a formal request for a review, because the initial negative
has been ove 45 day ago. My concern mainly is how my feedback has jumped without any negatives.
We all know that a low feedback percentage affects our sales. As well as Ebay's income. I find that there has been a mistake, but can't find anyone to get a response, or a consideration from. If anybbody can assist, including anybody from Ebay who my be reading this, I would be grateful. I feel this matter is very unfair, unjustified even, unless Ebay can explain it to me.
