Technical Issues
When you experience a technical issue on eBay, we want to know. The eBay team will reguarly check this board for reported issues.
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Forum Posts

placing a maximum bid

I have recently bid on an item and made an error in the maximum bid entry by using a full stop for the decimal point when the auction was held on ebay.de; the decimal point is represented by a comma in German. Instead of having a maximum value of 53,...

Complaint handling policy/department

How does one lodge a formal complaint with Ebay and get a proper response? I've noticed Ebay does not have a complaints handling policy. They do not have any contact details for which to lodge a complaint.Using the chat help simply yields an endless ...

Can't purchase postage label

I was going to purchase postage label but it won't let me. Below message keeps coming up both selecting au post or sendle Something went wrong and we weren't able to generate the label.

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  • 475 Views
  • 8 replies
  • 0 Helpful

How do you contact an online chat agent from EBay?

Is it still possible to have an online chat with an agent? I cannot upload images for a return request. Help only seems to re-direct me to how to do a return request. Duh -- I know that. Getting online help via chat used to be easy. Not any more. I g...

User avatar by Community Member
  • 81 Views
  • 2 replies
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Cant eidt shipping prices - box is blank

Just trying to add extra shipping variations for customers as christmas is coming up and want to offer express .but when i click on eidt postage costs for this item only, the pop up area is blank and cant go to view either, that is blank , thanks for...

startup goes to US sites

When I start up my Ebay lately it loads into the U.S. sites by default and I have to re-select it to the Australian site...... Has anyone else experienced this problem, and has anyone got a fix for this as I can'not find any way to fix this in settin...

User avatar by Community Member
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  • 2 replies
  • 0 Helpful

EBay Payments stopped 25 September 2021

My ebay payments stopped 25/09/2021. I am a 9 year top rated ebay seller and have discussed this problem with chat agents 6 times up until 11/10/2021. The agent answers are vague and they keep referring to a global technical issue but they won't tell...