Technical Issues
When you experience a technical issue on eBay, we want to know. The eBay team will reguarly check this board for reported issues.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Paypal unavailable when trying to purchase

I'm trying to buy an item on eBay, and after selecting Paypal as my payment method and logging into Paypal, it returns and says that Paypal is not available at the moment and to pay with credit card instead. I can log into my Paypal account just fine...

User avatar by Community Member
  • 1152 Views
  • 2 replies
  • 0 Helpful

Access denied error when escalating request for item not received / asking eBay to step in

I can't proceed to ask ebay to step in for the product that had not been delivered whereby the seller did not process a refund either. Access DeniedYou don't have permission to access "http://www.ebay.com.au/res/ItemNotReceived/EscalateRequest?" on t...

User avatar by Community Member
  • 333 Views
  • 2 replies
  • 0 Helpful

Hoping someone can help me please. Trying to restore my database in Turbo lister

Hoping someone can help me please. Trying to restore my database in Turbo lister and it will only show the TBL file and the IMB file which has the marjlity of stuf I need. Can someone please tell me how to bring up the IMB file to restore, eBay help ...

I have been having trouble with customers being able to purchase from me using the Phone App

I have had a number of potential customers complain that they are unable to purchase my items using the Ebay Phone app - I dont know why it wont allow them to purchase - I have been telling them they need to use a web browser or their computer - I ha...

Create Listing Window "Not Secure"

Is anyone experiencing loss of a secure connection when clicking through to Create Listing window from Sellers Window? I've tried across Chrome, Firefox and Safari with most recent version browsers with cache cleared yet the secure connection becomes...

How do we fix the Scrolling Tool so it will work properly?

Hello I have been having problems with the Scrolling Tool when using it. Sometimes it will stop and start and then won't work properlyat all. This has been happening since I joined eBay. I have contacted staff at eBay for help and they did help once ...

User avatar by Community Member
  • 624 Views
  • 11 replies
  • 0 Helpful

change default logo

I have a closed store and have opened a new Store in January 2018, with a new logo. https://www.ebay.com.au/str/oceaniastamps Any email marketing or Holiday settings in my current store shows the old logo, by default I suppose. In the top right hand ...