eBay Site Bug - Auto refunds to buyers on sold transactions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on โ14-06-2021 09:20 PM
Hello all,
Today we notified that so may of our transactions were being automatically refunded to our buyers due to a site bug, anyone else experiencing this today?
Re: eBay Site Bug - Auto refunds to buyers on sold transactions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on โ15-06-2021 02:59 AM
I have huge amount sitting in limbo โawaiting paymentโ. Also have heaps of messages from buyers that I cannot help with any info. eBay yold me yesterday that it will be all good and will clear but it hasnโt.
Re: eBay Site Bug - Auto refunds to buyers on sold transactions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on โ15-06-2021 06:49 AM
yep happening to me too.
tried it with a credit card and paypal, and different sellers.
now i have $4000 pending on my credit card. ๐ and the items all failed to purchase.
Re: eBay Site Bug - Auto refunds to buyers on sold transactions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on โ15-06-2021 07:34 AM
Oh goodness, I am so sorry to hear that this has happened to you. I really hope they will fix the issue for all soon. May i ask, could I please know these sellers so I can also add this to ebay technical support so they can speed up the process and make them aware of more sellers it has affected?
Re: eBay Site Bug - Auto refunds to buyers on sold transactions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on โ15-06-2021 07:38 AM
Thank you for your input as it is much appreciated. Yes so so many for me also as I have had approximately 30 transactions that this has effected so far and the list goes on. I am really sorry to hear this has happened to you also. Did the agents tell you what had caused this? At first when I spoke with them they were unaware but then they confirmed the site bug as more members were experiencing the same issue.
Re: eBay Site Bug - Auto refunds to buyers on sold transactions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on โ15-06-2021 07:49 AM
It looks like Managed Payments just not coping with the amounts of transactions on site with EOFY sale. Customer service told me that it will clear by yesterday's afternoon (obviously didn't happen) and something about being public holiday (which is cr*p). It's going to be a long day of answering messages from buyers. ๐ What a mess. Some kinda announcement from eBay would be good at this point.
Re: eBay Site Bug - Auto refunds to buyers on sold transactions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on โ15-06-2021 08:05 AM
Happened to me as well, now have $2000 in limbo due to the refunds ๐ก Ebay says its an issue with their platform after initially trying to blame the seller.
There is a discussion about this here - https://www.ozbargain.com.au/node/630486
Re: eBay Site Bug - Auto refunds to buyers on sold transactions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on โ15-06-2021 08:21 AM
Thank you so very much for your input. We are not yet on managed payments so it appears that it is virtually most with EOFY sales indeed. Agreed, messages to buyers from ebay would help a great deal for sure.
Re: eBay Site Bug - Auto refunds to buyers on sold transactions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on โ15-06-2021 08:23 AM
Sorry to hear that youโre going through the same thing. We are also in the 20% promotion with ebay and have about 30 transactions so far that have high ticket prices all being refunded sadly. The forum link is so greatly appreciated thank you for you input. Really hoping this gets fixed ASAP. For all of our sakes, sellers, customers, members.
Re: eBay Site Bug - Auto refunds to buyers on sold transactions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on โ15-06-2021 09:04 AM
3-5 working days to fix it I was told.๐

