how do you make a complaint to Ebay's regarding their systems

[halidon]

Why do you have to open a new account when you purchase goods as a guest and need to contact seller as goods not received. I already have an account and do not wish to open another account but you dont appear to get an option to cater for this situation.

[sandypebbles]

Why cannot you not use the purchase as a guest option?

https://www.ebay.com.au/help/buying/returns-items-not-received-refunds-buyers/returning-item/returni...

To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email we sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".

If you can't find your guest order confirmation email, select the button below and we'll send you a link to your order details.

If you did not keep the email

click on

'find guest order details'

Are you saying neither of those work?

[eburtonlab]

Why do you have to open a new account when you purchase goods as a guest

You don't. The problem you are likely encountering is that you are trying to use a guest order link while you are already signed in to an existing eBay account. The guest order is not associated with your eBay account, so you need to sign out of your current account first before using the guest order link.