message attachments not working

[dedicatednetwork]

We are attempting to attach an image (yes, file size, format, etc are all correct). It shows the thumbnail as attached. After we send the message, the recipient says nothing is attached. We've checked communication preferences and made sure graphics is enabled. We have tried on multiple different accounts, computers, browsers and in different physical locations.

[sandypebbles]

There are a few posts from members about this issue on the forum

But if you want to tell eBay, you will need to contact them

Keep in mind, any response you may get will almost certainly be a copy and paste 'we will escalate to tech and hope to have it fixed within 24-48 hours'

Do you not have enough photo allowance to include these images in your listing itself?