Announcement - 23/08/2013

[pixie-six]

ebay.com.au is experiencing intermittent issues following complications during routine maintenance.

We are working to resolve the matter promptly and regret any inconvenience. 

[dubbocaves]

How disgusting!!!!!! I was selling something that i made sure had a Full 2 Plus hours extra to end AFTER your so called maintenance on here on the 23rd August 2913, It had 36 views 5 watches and due to the MORE than 6 hours extra it took for you to even get ebay anywhere close to fixed i have lost out on getting further bids!!!!The other 5 watches had NO CHANCE to bid. The one small bid that was put on 3 days ago ended up winning this, they have payed overnight by paypal and i am disgusted that i have to go ahead with a contract to sell when YOU LET DOWN YOUR SIDE OF THE CONTRACT

[dubbocaves]

I MADE A TYPO, it should read 2013 NOT 2913

[bombers1984]

dubbocaves, same situation here as well mate!

5 listings ended during this stuff up. 1 was won because of a starting bid 4 days ago. The other 4 not passed and now I have to go through the wait of extra days and most likely wont get much for those either because I need to get rid of this stuff! I had a good number of views and watchers on these items...

Where is the outage policy? Look ill do your work for you, read your own policy below and fix this!

extract from http://pages.ebay.com.au/help/policies/everyone-outage.html

Hard outage of two hours or more

In the event of a hard outage of two hours or more, eBay automatically extends listings for 24 hours. eBay also automatically credits all associated fees for affected listings. The following listings will be eligible for extension and credit:

• Any listing scheduled to end during the outage

• Any listing scheduled to end in the hour after the end of the outage

Additionally, credit will be issued for the 10-cent Promotional Fee on any 10-day listing that is running during the outage (regardless of the time it's scheduled to end). This includes either one or all of the following features:

• Item pages

• Bidding

  Where is the 24 hour extension? Where are my credits?