We know the cyclone in Northern QLD is impacting mail and parcels may interrupt your ability to run your business. We're here to support you, so we've put seller protections in place.
Seller Protections
These protections apply to parcels in and out of affected areas in Northern QLD from 24th November to 14th January. To be eligible, you need to upload valid tracking before the estimated delivery date. We will automatically remove:
- Your Late Shipment Rate defects, Seller Cancellation defects and related Negative or Neutral Feedback received for transactions between the above dates
- Your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback, will be removed automatically for transactions between the above dates
- INR defects (cases without seller resolution) in Seller Standards for affected areas
We hope you and your team are staying safe at this time and we'll continue to monitor the situation and extend the protections if needed.
