Flooding and extreme weather conditions across Queensland and New South Wales are impacting mail and parcels, resulting in some delivery delays for both states.
Seller Protections
We’ve implemented measures to protect you. They apply to parcels in and out of QLD and NSW between 28 February and up to when the flooding subsides and deliveries can begin again.
We will automatically remove
- Your Late Shipment Rate defects, Seller Cancellation defects and related Negative or Neutral Feedback received for transactions between the above dates
- Your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback, will be removed automatically for transactions between the above dates.
- To be eligible, upload valid tracking before the estimated delivery date.
- INR defects (cases without seller resolution) in Seller Standards for severely impacted areas in those two states only
We’re also extending onsite Estimated Delivery Dates for affected areas to manage buyer expectations and give you more time to fulfil your orders.
