As announced in February Seller News, from 15 March 2022, we started to automatically accept some return requests that fall within your return policy or which fit the terms of the eBay Money Back Guarantee policy.
It’s important to note that not all returns will be auto-accepted. See the table below to understand when auto-acceptance will apply. You still have the option to create your own automation rules for returns and refunds. When a buyer initiates a return, we’ll consider your rules prior to applying eBay’s default rules.
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When auto-acceptance applies
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When auto-acceptance DOESN'T apply
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- When the return falls within your returns policy (e.g. within the 30-day return window if you offer 30-day returns) OR
- If the return fits the terms of the eMBG policy (except where an item is being returned due to Arrived damaged or Missing parts or pieces- see the right hand column)
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- If the buyer indicates the reason for the return is that the item Arrived damaged or is Missing parts or pieces, you will still have the opportunity to work with the buyer to review the return within 3 business days.
- If you have chosen not to offer returns on an item and a buyer tries to initiate a return, it will not be auto-accepted. Remember that even if you choose not to offer returns, under eMBG, the buyer can still return an item if it doesn't match the listing.
- If you have enabled RMA* in your return preferences.
- Item's over Australia Post’s 22kg weight limit
- International Returns
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See the announcement in the February Seller news →
Learn more about the change on the Help Hub →
