As you may know, we’ve added a unique code to address line one of all eBay transactions. The code is a combination of the word ‘ebay’ plus seven case-insensitive alphanumeric characters (e.g. ‘ebay:97sT3JJ’).
The purpose of the code is to improve the post-transaction experience for your buyers by providing them with more tracking events and visibility over their parcel’s journey. It will also help protect you should a buyer open an ‘item not received’ request.
How does it work?
- We’ll add the code to all eBay transactions
- The carrier will then match the code with a tracking number
- eBay will then ingest the tracking number and all tracking events, which will be displayed to your buyers on the eBay platform
What you need to do
- Do not remove the code from your order to ensure the validity of tracking information and that we capture all available tracking events
- If you print on an external labels platform, ensure you add the code to your label in the format provided by eBay
If you currently upload tracking to eBay, continue to do so. Uploading tracking is a requirement to participate in key velocity programs like eBay Guaranteed Delivery.
