New Tracking Changes Will Come Into Effect Soon

[au_news_team]

This year, COVID-19 has changed the way both sellers and carriers fulfil and deliver eBay orders, so it’s never been more important to ensure your orders are tracked.

As announced in the recent Spring Seller Update, the below changes will apply from October 1 until at least January 2021. These temporary changes are applicable to all transactions on ebay.com.au: 

• Sellers who use a postage tracked service AND upload valid tracking
  • For items valued up to $15,  we’ll automatically resolve the request on your behalf and refund the buyer. We’ll absorb the cost of the refund and you won’t receive a defect, provided that the order:
  • Was sent using an eBay-integrated carrier
  • Has at least one valid tracking event (i.e. an acceptance scan) 
  • For items valued over $15, you should still respond to the request and ensure that the tracking number for the order is correct. However, if we're asked to step in and help, we’ll automatically resolve the claim. If we determine the buyer should receive a refund, we'll absorb the cost and you won’t receive a defect, provided that the order:
    • Was sent using an eBay-integrated carrier
    • Has at least one valid tracking event (e.g. an acceptance scan)
    • Was sent within your stated handling time 
• Sellers who use an untracked postage service or do not upload valid tracking 
  • If a buyer opens an ‘Item not received’ request, we will resolve the request and refund them after 3 business days, unless the request is closed. We will do this without requiring the buyer to ask eBay to step in and help.

We’ve also updated our list of eBay-integrated carriers. Hong Kong Post, UBI and La Poste are no longer available for overseas sellers sending items to Australia. USPS is also no longer available for Australian-based sellers sending an item overseas. 

See the updated list of eBay-integrated carriers →

Read more about the above changes to tracking →