Rail Network Outage: How we're protecting you

[au_news_team]

We know the rail network outage in WA, SA and VIC are impacting mail and parcels and the time taken for your deliveries. We're here to support you, so we've put seller protections in place. 

Seller Protections

These protections apply to parcels in and out of affected areas in the below state, until normal operations resume:

• WA from 13 November 
• SA from 12 November
• VIC from 12 November to 30 November

To be eligible, you need to upload valid tracking before the estimated delivery date. We will automatically remove:

• Your Late Shipment Rate defects, Seller Cancellation defects and related Negative or Neutral Feedback received for transactions between the above dates
• Your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback, will be removed automatically for transactions between the above dates
• INR defects (cases without seller resolution) in Seller Standards for affected areas

We'll continue to monitor the situation and extend the protections if needed.

[au_news_team]

Seller Protections

These protections apply to parcels in and out of affected areas in the below state, until normal operations resume:

• WA from 13 November 
• SA from 12 November
• VIC from 12 November to 30 November

To be eligible, you need to upload valid tracking before the estimated delivery date. We will automatically remove:

• Your Late Shipment Rate defects, Seller Cancellation defects and related Negative or Neutral Feedback received for transactions between the above dates
• Your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback, will be removed automatically for transactions between the above dates
• INR defects (cases without seller resolution) in Seller Standards for affected areas

We'll continue to monitor the situation and extend the protections if needed.