We’re expanding the eBay Refurbished Program (“Program”) to include additional item categories, and this expansion will result in changes which may require updates to some of your listings. As you may have seen in our latest seller news update, we’re removing the ‘Seller Refurbished’ condition and the ability to list condition or grade variations, in the new Refurbished item categories.
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What’s changing
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What you need to do
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From 5 August, the ‘Seller Refurbished’ item condition will no longer be available in select Refurbished item categories. Sellers will either have to list items as ‘Used’ or apply for the Refurbished Program to get access to list items under our three Refurbished item conditions (Excellent, Very Good and Good)
NOTE: On 5 August, all existing listings in the affected categories with the ‘Seller Refurbished’ item condition will automatically be updated to ‘Used’ and any listings with errors will be ended.
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Before 5 August:
- Review your item listings in the affected categories and update any of your current ‘Seller Refurbished’ listings to the ‘Used’ item condition. Make sure you update your item descriptions to accurately represent the condition of your items.
- If your account and your items meet our Refurbished Program criteria, you can apply for the Program. Once you are accepted into the Program, you can list your items in one of the Refurbished program item conditions
See the full list of impacted categories here →
Learn more about the Refurbished program here →
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From 18 August, you will no longer be able to include condition or grade variations for items listings in select Refurbished item categories.
What you need to do NOTE: On 18 August, all existing listings in the affected categories with condition or grade variations will be ended. Any listings with errors will also be ended.
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Before 18 August:
- For any listings in the affected categories with condition or grade variations , you will need to remove the condition or grade variations and create new listings for each variation.
- Update your item descriptions to accurately represent the condition of your items.
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If you use a third-party tool to manage your eBay listings, please work with your third-party partner to update your existing listings or create new listings before the dates set out above.
Thanks for your hard work in making the relevant changes. If you have any questions please email refurbishedau@ebay.com.
