Tracking Payment Holds

[au_news_team]

We previously announced that eBay will begin holding funds for reasons related to valid tracking. As a reminder, from 7 February 2022, if sellers don’t upload valid tracking for at least 95% of their trackable orders, their payments will be placed on hold. 

Here's how they work:

First, we’ll look at which postage service you’ve selected for the item.

If you’ve selected a tracked service , we’ll look for a valid tracking number to be uploaded once the item is sent within your stated handling time.

• If you upload a valid tracking number , the funds for that order will be held until there is a tracking scan from the carrier showing us the item is on the way to the buyer 
• If you choose not to upload a tracking number, the funds for that order will be held until 3 days after the latest Estimated Delivery Date has passed. 

If you’ve selected an untracked service, tracking payment holds won't apply to orders where the selected delivery option is:

• Local pickup
• Click & Collect from the retailer
• Australia Post Domestic Regular Letter Untracked service.

You should receive an email from eBay this week notifying you of your valid tracking %. 

For more information and to get your questions answered, visit our FAQ page.