08 November 2012 | 03:21PM EST
Due to the situation created by Hurricane Sandy, we will be extending some additional support if you are engaged in transactions with buyers or sellers in the mid-Atlantic and northeast regions of the United States:
- Any low Detailed Seller Ratings for Communication and Shipping Time that we determine are the result of this situation will be removed from Seller Performance ratings.
- We're noting eBay accounts that may be affected by these events. Affected eBay Top Rated Sellers will be protected from any changes in status based on a temporary inability to upload tracking information (US eTRS program).
- We will be sending an email to affected buyers who've purchased items during this situation to let them know their items may be delayed and why, and ask for their patience and understanding.
If you are involved in an eBay transaction with a buyer or seller in one of these regions, please note that their ability to communicate or complete your transaction may be delayed due to these severe conditions. We encourage you to be patient in this matter, both throughout the transaction and when providing feedback once your item arrives.
We will continue to monitor these conditions - especially in the mid-Atlantic and northeast regions - and will reach out as necessary to members who may become affected. Please don't hesitate to contact our Customer Support team if you need assistance.
Regards,
The eBay team
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