I do not think that refunding the buyer straight away has any effect on
the defect at all. A couple of months ago I received a defect for an
item that I refunded instantly. That defect stood regardless of the fact
that I had given an instant refund. ...
I am so sorry for you greencat. It is so disappointing to try so hard to
give customer satisfaction only to run into buyers such as this one. I
admire your professional reply to the buyer. You are right. Other buyers
will read that reply and buy from...