Thanks 2106greencat, I have since contacted the buyer again asking for a
photo so I can send refund. How many emails do you send before you get
the hint that they do not want to reply?
I agree that there should be more to help the seller. I recently sold an
item that apparently turned up broken. The buyer contacted & I offered
to refund the money when item was returned. Item never turned up and now
the buyer has left neg feedback. ...