User Activity

Hi, I have a UK customer wanting to return a item because they don't think it is genuine. So I have accepted the return but don't know how about sending the buyer the return postage costs. Can any one please let me know what is the best way to go abo...
I like the new shop look but not having a search button for customers/buyers to find a specific item and in my case a individual player, personality, band or team now means they have to search manually through all my items which I know will turn them...