Contact Seller issue

[fgb100]

Hi everyone,

I am unable to contact sellers.  When I click on the contact seller link, the small window on the right opens up but it won't let me type anything in the space provided and the "send message bar" is greyed out. I am using the latest Firefox version. Is there some setting I need to adjust?

Thank you.  

[fgb100]

Hello sandypebbles: Seller's reviews are good 98.9%.  I opened a not received item dispute yesterday so I expect to get a reply from the seller soon. But, I really would like to fix whatever is preventing me from using the "Contact Seller'' function. 

[fgb100]

Hello repentatleisure1952: It is well past the last estimated delivery date.  In my dispute, I requested the item, but if still nothing received, I will use the link you provided to get my money back. Thank you. 

[countessalmirena]

OP, most experienced eBay buyers don’t consider 98.9% as good for a high volume seller. I would generally regard 99.5% as the minimum (in most circumstances).

Can you post the item number of item you ordered? (Or item number of any listing by the seller.) You can’t post seller’s name/username but item numbers are fine.

[fgb100]

sandypebbles:  Thank you for the reply and the good advice! I will not close the dispute till I have received the item or the money. I won't be contacting the seller about this issue now, but I would still like to fix whatever is blocking me from using the contact seller function as I can't even ask a question about any item I may wish to buy in the future.

The item number is: 126880244059. 

[fgb100]

countessalmirena: Thank you for the information you provided on high volume sellers ratings!   

The item Number is: 126880244059.

[countessalmirena · Accepted solution]

OP, seller is registered in Australia… The stock is imported from China (Shein or AliExpress are likely, but could be Temu). Seller seems to be decent enough.

When you click onto the Contact Seller link, and you’re presented the greyed-out text field and a button below saying “Send Message”, have you actually placed your cursor into the greyed-out field? You should be able to type into that field, even though it looks counter-intuitive.

[davewil1964]

Are they still a registered user?

Or they might have blocked you.

[fgb100 · Accepted solution]

Hi everyone & thank you for all your replies and advice!

I am not very pc savvy and it is with some embarrassment that I admit I finally worked out why I could not use the Contact Seller function to send messages. 

When presented with the small :Contact Seller" box on the right side of the window, there is an upper "Send Message" in small writing and below it another "Send Message" with larger writing.  Initially, I placed my cursor over the upper "Send Message" but there was no indication it was a clickable area/link so I moved my cursor to the lower, greyed out "Send Message" that was clearly a clickable area but it was not responsive to my click.  

The first responder to my question actually gave me the answer only I did not realise at the time. It wasn't till contessalmirena 's reply "You should be able to type into that field, even though it looks counter-intuitive" that made me take another look and this time I clicked on the upper "Send Message" (which does NOT look clickable) that revealed a typing box.

Perhaps the upper "Send Message" writing should be replaced with "Click here to type message" for people like me.  : (