05-07-2019 08:43 PM - edited 05-07-2019 08:48 PM
Recently bought two items from a seller using their "cart". When checking out and paying, I used the Discount voucher option and I got a discount listed on the final checkout.
The seller also offered combined postage on multiple items but the checkout procedure did not allow that and I was charged twice the postage. On contacting the seller, they refunded half the postage; excellent. But the discount on purchase was cancelled. When I asked the seller, they said Discount vouchers were "an Ebay thing" and not something they offered. So no discount honoured. My question is, is this an Ebay feature or was the discount ( obtained by entering "PRETZEL" in a discount field) just a trap to get buyers.
In the end, the discount and the combined postage on items was offered. But I only received the combined postage.
Could I ask for an opinion on this please.
Thanks
06-07-2019 06:42 PM - edited 06-07-2019 06:44 PM
I must be confusing everyone....because now I'm confused... 🙂
It wasn't a refund by using a voucher ( my poor wording). It was a discount on the ebay item page when entering a keyword in the discount dialogue box. The test on the item page was more like "discount/voucher" so my bad for confusing everyone. Let's ignore "voucher".
So There's two things happening at once here;
1) discount offered by (Ebay??) by entering a code in a text box on the ebay page when committing to buy and,
2) combined postage generously offered by the seller in the items description.
- At checkout, the invoice said costs for two items, 2 x $25 postage for each item, minus the said "discount" of $29.90.
- Message to seller after paying by PayPal: "please combine postage". Seller kindly refunds $25.
Invoice from seller : Two items costs, $25 postage, no discount. It's the 29.90 that's the issue as it's no longer visible. With the discount (from Ebay)) and the combined postage (from the seller) the whole lot should've been on my doorstep for well under $300. But I paid $320.
Doesn't matter. Sorry to waste people's time.
06-07-2019 06:54 PM - edited 06-07-2019 06:54 PM
What does your Paypal account say?
Did you receive the refund from the seller or not?
If you initially paid using the discount/promo code, then that's what you paid. I don't understand why you would expect the transaction to have a promo code available AFTER you have already paid. It is a completed transaction, not a pending one, at that point.
So why would the seller send you an invoice? This is the salient point. If you've paid you don't need an invoice. And an invoice is pointless after you've paid. At least as to what the purchase cost was. Because you had already paid.
I'm assuming you didn't pay it, as you'd already paid. If you got the refund from the seller (it will show as a separate transaction) the total you paid will be the initial payment less the refund.
Unless, as said, eBay took the refund.
But we don't know if that is the case as you seem unwilling to answer questions about that.
on 06-07-2019 07:29 PM
on 07-07-2019 11:05 AM
on 13-07-2019 08:24 AM