Item arrives broken.

[goldspec1]

What should I do if an item arrives broken such as glassware?

[twyngwyn]

take photos & message the seller....where did it come from?....is AP to blame or another carrier? How was the packaging?

Not enough info for us (buyers & sellers) to give an informed opinion

[kopenhagen5]

I usually take pictures of the item and the packaging if that is damaged.

Then send them to the seller with any relevant info I can give in case the seller wants to make a claim with their carrier.

Depending on the helpfulness of the seller will determine your next course of action.

(I retain the items and packaging of course as evidence)

[instylecollectables]

Most glassware I receive comes well packaged with styrofoam around it with fragile stickers all over the parcel.

If it's not well packaged then it should be the seller responsibility 

[kopenhagen5]

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@instylecollectables wrote:

Most glassware I receive comes well packaged with styrofoam around it with fragile stickers all over the parcel.

If it's not well packaged then it should be the seller responsibility 

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That's correct, and if AP for instance deems the packaging as inadequate, seller is wholey responsible.

I can't remember the figures but packaging should withstand having something like a 10kg weight dropped on it from shoulder height.

[davewil1964]

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@kopenhagen5 wrote:

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@instylecollectables wrote:

Most glassware I receive comes well packaged with styrofoam around it with fragile stickers all over the parcel.

If it's not well packaged then it should be the seller responsibility 

---

That's correct, and if AP for instance deems the packaging as inadequate, seller is wholey responsible.

I can't remember the figures but packaging should withstand having something like a 10kg weight dropped on it from shoulder height.

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22kg from waist height. That's the height of the conveyers, I believe. And 22kg is the max parcel weight.

[katistrophik]

I agree the seller will be at fault if the packaging is poor, but I always thought AP went  little overboard.

22kg is quite a weight to be dropped on to a package [especially if glass is enlosed] even if it is well packaged.

I wonder do AP ever take the responsibilty? or do they have that nasty little disclaimer that most carriers have in the [very] fine print

[lyndal1838]

22kg is the maximum weight that AP will carry so it is always a possibility that a parcel of that weight will come off the end of the conveyor belt into the cage containing smaller parcels.

I have had a claim accepted for a package from the USA which was not well packed.....maybe because AP was able to claim on USPS.