Returning Defective Items after 30 Days

[richardguile]

Hi all

does anybody have personal experience with purchasing something that break after 30 days but within 12 months.

I bought a pair of motorcycle boots and the toe guard fell off the the first time I wore them, I wasn’t aware until I got home and took my boots off.

ebay won’t refund because it’s after 30 days and PayPal won’t refund because the boots were not defective when they were delivered.

I suspect they are counterfeit as the box is unbranded and the toe guard does not meet the soul of the boot as per the photo in the original eBay listing shown below.

thanks in advance

Richard

 

 

 

[jellybirddesigns]

Did you try and open a case in Paypal, or did you try and communicate with them first?

You should have just been able to open a case for Not as Described as you have 180 days in PP to do so.

Did you buy from a Chinese seller (you can see where they are registered on their feedback page).

What was the item number?

[richardguile]

I tried contacting the seller 3 times without response;  they are listed as an Australian seller.

I raised a case with PayPal and they were very unhelpful.

I understand you take a risk with some things but paying $200 for Motorcycle boots that fall apart the first time you wear them is now acceptable in my opinion.

thanks for your response.

[padi*0409]

I'd say they probably are genuine, they may be different to the original photo because they're a different type, maybe old stock or something.

Since neither eBay or Paypal will help you, perhaps try contacting Alpinestar directly and show them with photos what the problem is ( + the boot size), and maybe they could send you another toe protector that you could attach yourself. Otherwise a good cobbler may well be able to do something with them.