TRAMPOLINE MESS HOW MANY EMAILS DO YOU NEED TO SEND BEFORE YOUR PROBLEMS IS FIXED

[jazzyragsfran]

What would you do if you brought a trampoline for over $500 and its got missing parts - 4 t joins missing, net wont fit to small,  4 sets of support pols missing. pump  ball cracked cant pump  ,would you want a refund or parts sent ?

most likely i would get wrong parts sent so am asking for refund with no  success so far .

I started a dupute thats why his responding

Spoiler

,just like to know how many times i have to ask for refund before it happens ?

check out photo 

[jazzyragsfran]

its got wooden legs as had to do something to get it up for the kids ,cost anther $150 for wood 

[davewil1964]

If you wish to get your money back, no amount of emails will do the trick.

You need to open an 'Item Not As Decribed' case through the eBay resolution centre.

The seller will then be given the option of paying for you to return it or simply refunding your money without a return.

If you have contacted the seller and been given no satisfaction, then don't waste your time.

Open a case, follow ALL instructions, make sure you respond when and if required. If the case times out due to lack of input from yourself, that will be it. eBay generally doesn't give second chances.

It might also pay to read eBay's Money Back Guarantee.

[imastawka]

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@jazzyragsfran wrote:

its got wooden legs as had to do something to get it up for the kids ,cost anther $150 for wood 

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OMG.  I don't care how disappointed the kids are, I wouldn't have set it up, let alone with wooden legs.

Safety is of the utmost when it comes to kids.

And if you have to return it, it must be in the same condition as you received it.

Do exactly as Dave says, and see how you go.

Do not let the case time out, or close it, no matter what the seller says.

[lyndal1838]

I can see problems with this return which will not be solved with emails.

For a start the item has to be returned in the condition in which it was received.  As you have put it up with wooden legs it is not in the condition in which it was received and if your children have used it you have compounded the problem.

If your children are old enough to play on a trampoline they are old enough to understand that safety should come first and that you do not play on unsafe equipment.

Where is the seller located?   If he is in China it will cost a fortune to return it....if indeed you even win the dispute.

[countessalmirena]

@jazzyragsfran,

It is interesting that you've reacted to the problem in the way that you've outlined. As you've been a member of eBay since 2005, and have both bought and sold, the general expectation might be that you'd be reasonably familiar with the whole return/refund process, both from a buyer's perspective and a seller's perspective. This illustrates that it's not as easy to navigate eBay and to be an informed member as those of us who post quite regularly on the boards would assume!

I want to be sure that you get the best outcome - i.e., return postage covered by the seller, full refund issued to you.

The things you've done right:

• You've started a dispute (presumably on the basis of "Significantly Not As Described".
• You've realised that requesting that the missing parts be sent is not the way to go.
• You've come to the boards for some further advice.

The things you've done wrong:

• You've used the item. (Wrong from an eBay dispute perspective.)
• You've gone to the expense of purchasing wood for wooden legs. (Wrong from a personal expense perspective.)
• You've let the children use this presumably unsafe trampoline from (presumably) China. (Wrong from a child safety perspective - I just wouldn't risk it.)

The things I hope you haven't done wrong:

• Included the photo of the wooden legs in your dispute;
• Mentioned in the dispute that your kids have used the item.

Firstly... what is the exact title of the item?

Once we know that, the responders here will be able to make some suggestions about how best to proceed with your dispute.