on โ17-09-2019 09:12 PM
Who's responsibility is it to initiate first contact after an auction ends. Should the buyer contact the seller to arrange a time to pick up and pay, or shoiuld the seller contact the buyer to question when he/she would like to come and pick up and pay?
on โ17-09-2019 10:08 PM
Either/or
if you are the seller, contact the buyer.
If you are the buyer, contact the seller.
There is no protocol, it depends on whether you want a successful transaction.
on โ17-09-2019 10:21 PM
@rotinalu wrote:Who's responsibility is it to initiate first contact after an auction ends. Should the buyer contact the seller to arrange a time to pick up and pay, or shoiuld the seller contact the buyer to question when he/she would like to come and pick up and pay?
Get the seller to send an invoice so that you can select pay on pick up.
Making any type of contact for pick up details in any other way could make eBay go into panic mode and think
that you are going to deal off site (which could result in a cancellation).
on โ18-09-2019 07:41 AM
@go-tazz wrote:
@rotinalu wrote:Who's responsibility is it to initiate first contact after an auction ends. Should the buyer contact the seller to arrange a time to pick up and pay, or shoiuld the seller contact the buyer to question when he/she would like to come and pick up and pay?
Get the seller to send an invoice so that you can select pay on pick up.
Making any type of contact for pick up details in any other way could make eBay go into panic mode and think
that you are going to deal off site (which could result in a cancellation).
So you are saying that the buyer is the first one to initate contact by requesting an invoice?
Seems strange that a buyer should have to ask for an invoice, I would logically think that a seller would send one first seeing they have sold their item,and they have the buyers name,contact details and address, and the buyer has nothing except the suburb that the seller lives in.
on โ18-09-2019 08:04 AM
on โ18-09-2019 08:12 AM
I find it varies according to who you are dealing with. Some sellers are quick to invoice others will wait for the buyer to contact. If it is something I really want I will message the seller straight away to get the ball rolling.
on โ18-09-2019 09:10 AM
โ18-09-2019 10:56 AM - edited โ18-09-2019 10:58 AM
@rotinalu wroteSo you are saying that the buyer is the first one to initate contact by requesting an invoice?
Seems strange that a buyer should have to ask for an invoice, I would logically think that a seller would send one first seeing they have sold their item,and they have the buyers name,contact details and address, and the buyer has nothing except the suburb that the seller lives in.
I always send an invoice as soon as possible so buyers don't need to ask for one and to try and stop them
paying with Paypal (that is how it should be in my opinion but if the seller hasn't sent one then you could be
waiting to receive one).
The seller hadn't sent one and unless you wanted to wait for possibly days for contact the obvious step is/was
for you to contact them to request one (it's much easier to request one then wait for a seller to send one).
I didn't include the seller sending one as you have no control over that and they should already have done so.
Using an invoice is the best way to exchange contact details.
on โ18-09-2019 01:31 PM
on โ18-09-2019 02:13 PM
@brerrabbit585 wrote:
The seller may be hesitant to send an invoice (with zero postage) in case the buyer pays and then expects it to be posted.
If the seller sends the invoice with pick up only and no postage options, then it can't be expected that the item be posted. It's grounds for cancellation if the buyer then expects it when it's not an option.