seller contact after auction ends

Who's responsibility is it to initiate first contact after an auction ends. Should the buyer contact the seller to arrange a time to pick up and pay, or shoiuld the seller contact the buyer to question when he/she would like to come and pick up and pay?

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seller contact after auction ends

Either/or

 

if you are the seller, contact the buyer.

If you are the buyer, contact the seller.

 

There is no protocol, it depends on whether you want a successful transaction.

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seller contact after auction ends

go-tazz
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@rotinalu wrote:

Who's responsibility is it to initiate first contact after an auction ends. Should the buyer contact the seller to arrange a time to pick up and pay, or shoiuld the seller contact the buyer to question when he/she would like to come and pick up and pay?


Get the seller to send an invoice so that you can select pay on pick up.good.gif

 

Making any type of contact for pick up details in any other way could make eBay go into panic mode and think

 

that you are going to deal off site (which could result in a cancellation).

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seller contact after auction ends


@go-tazz wrote:

@rotinalu wrote:

Who's responsibility is it to initiate first contact after an auction ends. Should the buyer contact the seller to arrange a time to pick up and pay, or shoiuld the seller contact the buyer to question when he/she would like to come and pick up and pay?


Get the seller to send an invoice so that you can select pay on pick up.good.gif

 

Making any type of contact for pick up details in any other way could make eBay go into panic mode and think

 

that you are going to deal off site (which could result in a cancellation).


So you are saying that the buyer is the first one to initate contact by requesting an invoice?

Seems strange that a buyer should have to ask for an invoice, I would logically think that  a seller would send one first seeing they have sold their item,and they have the buyers name,contact details and address, and the buyer has nothing except the suburb that the seller lives in.

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seller contact after auction ends

Either way.

Just send the seller a message in eBay asking when it is convenient to pick up and that you will pay cash on pick up.

When you are already in a transaction the eBay system doesn't flag it as a potential off eBay trans.

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seller contact after auction ends

I find it varies according to who you are dealing with. Some sellers are quick to invoice others will wait for the buyer to contact. If it is something I really want I will message the seller straight away to get the ball rolling. 

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seller contact after auction ends

Lots of buyers never bother to pick up so show the seller you're genuine and contact them.
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seller contact after auction ends


@rotinalu wrote

So you are saying that the buyer is the first one to initate contact by requesting an invoice?

Seems strange that a buyer should have to ask for an invoice, I would logically think that  a seller would send one first seeing they have sold their item,and they have the buyers name,contact details and address, and the buyer has nothing except the suburb that the seller lives in.


 

I always send an invoice as soon as possible so buyers don't need to ask for one and to try and stop them

 

paying with Paypal (that is how it should be in my opinion but if the seller hasn't sent one then you could be

 

waiting to receive one).

 

The seller hadn't sent one and unless you wanted to wait for possibly days for contact the obvious step is/was

 

for you to contact them to request one (it's much easier to request one then wait for a seller to send one).

I didn't include the seller sending one as you have no control over that and they should already have done so.good.gif

 

Using an invoice is the best way to exchange contact details.

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seller contact after auction ends

The seller may be hesitant to send an invoice (with zero postage) in case the buyer pays and then expects it to be posted.
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seller contact after auction ends


@brerrabbit585 wrote:
The seller may be hesitant to send an invoice (with zero postage) in case the buyer pays and then expects it to be posted.

If the seller sends the invoice with pick up only and no postage options, then it can't be expected that the item be posted. It's grounds for cancellation if the buyer then expects it when it's not an option.

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