two postage labels

[raiste3019]

I’m a seller. Bought 2 postage labels by mistake for the same order. Tried cancelling 1, but both got cancelled and I’m still charged. Need a refund for the cancelled labels — please help.

[gutterpunkz05 · Accepted solution]

You have five days, from generation, to cancel a label, which I assume you did.  You could be waiting longer than six weeks to receive a refund, as it will not be processed until Australia Post confirm the label has not been used.

Australia Post labels

If you won't be using your label, you need to cancel it within 5 days to receive a credit. Once your cancellation request is approved, it may take up to 60 days for the postage charge to be credited to your account.

To cancel an eBay postage label:

1. Go to Manage postage labels.
2. Find the item and select the Actions dropdown, then select Cancel postage label.
3. Choose your reason for cancelling the label. If you want to, you can add a message for the buyer.
4. Select Cancel postage label.

Remember that you may not use a label after it's been cancelled, or cancel a label after you've dropped the parcel off.

[raiste3019]

thank you so much! now i have canceled both labels, after i buy a new one to send, I will get refunded for the other two previous labels? 

[gutterpunkz05]

Yes the cancelled labels will be refunded, but it takes time.  The last I heard it was taking about 6 weeks