Cart has duplicated my order.

[kevin-mp]

Cart has duplicated my order. How do I remove an item after committing to buy but before payment? The remove button, in cart, does not work, says I need to visit customer service?

Thanks in advance.

[kevin-mp]

I found on the Help flowchart that I could have cancelled the order within 1 Hour. But that did not work so have contacted the seller to hopefully cancel the order and then I can start over.

[kevin-mp]

I contacted seller who cancelled the duplicate order and I proceeded with just one order as intended.
Thanks all for help and guidance.

[sandypebbles · Accepted solution]

It should be allowing you to remove the other item if you have not already commited to buy,

If it says you need to visit customer service, then that is what I would do

People here are fellow buyers and sellers like you, not eBay staff and not customer service

I would also let the seller know what has happened in the meantime

Someone else posted about a *similar* issue but they were'nt interested in reporting the error in their situation, so if this has happened again to someone else, it sounds like an actual proper problem that needs reporting

Select 'help' at the top of any page

As far as I am aware, Live Chat is the only option currently available 

[lyndal1838 · Accepted solution]

Sandy, the OP has committed to buy so cannot change the order.
The seller could probably cancel the duplicate items and reissue the invoice without having to contact CS.

[sandypebbles · Accepted solution]

Thank you

No idea where I have left my eyes (and my brain) or my ability to read

I need to lay off the 4am starts

[lyndal1838 · Accepted solution]

4am starts.....crikey, what do you do? Or are you like me and don't sleep very well?

[kevin-mp · Accepted solution]

Thanks Sandy,
I was blind to the Help tab, I was looking everywhere for a customer service tab.
I shall post an answer if I get a decent one.