Contact sell with put help

[mam2040_yc6840u]

Item bought send request For replacement or repair the seller requested a video of the problem and have had no response can you help as this is important to me the Item is a wood burning machine the machine does not heat up the wood burning rods it is only just on one week old and does not work 

[davewil1964]

In addition to what padi said, consider that the eBay Money Back Guarantee does not include replacement or repair.

If the seller doesn't come through (quickly), lodge a Not as Described case. The onus will then be on the seller to refund or pay the postage for you to return the item, then refund.