How do I open a grievance for item not recieved after 30 days.

[boozhag1]

I received an item that was faulty.

I contacted the seller and was advised that a replacement would be sent.

I was told consistently each week tell me "dont worry it will arrive", however no shipping number was advised.

Unfortunately I cant request through my purchase history as the "refund" option is not available.

The help bot that I contacted didnt recognize the item / shipping  / buyer details from the original purchase

That was 16 weeks ago!

Any help appreciated.

[sandypebbles]

You can't

There are time limits and no if and or buts after the fact

Don't play games with sellers like this, they had no intention of sending anything and hoped that they could string you along willingly until it was too late to do anything

Which you ought to be aware of after being a member 18 years

You should have opened an item not as described dispute for the original item  and followed through with it

You as the buyer have all the power

This especially goes for sellers in China and those with horrid feedback that you keep supporting