How do I open a grievance for item not recieved after 30 days.

[boozhag1]

I received an item that was faulty.

I contacted the seller and was advised that a replacement would be sent.

I was told consistently each week tell me "dont worry it will arrive", however no shipping number was advised.

Unfortunately I cant request through my purchase history as the "refund" option is not available.

The help bot that I contacted didnt recognize the item / shipping  / buyer details from the original purchase

That was 16 weeks ago!

Any help appreciated.

[countessalmirena]

You’ve let the seller lull you into inaction beyond the MBG timeframe.

You can no longer get a refund through eBay.

If you paid via PayPal, you can open a refund request through PayPal Buyer Protection as the timeframe is 180 days from the date of the transaction. (So don’t delay: 16 weeks = 112 days.)

If you didn’t pay through PayPal, you can contact your card issuer (usually your bank) and initiate a chargeback… but it depends on how much time you have for a charge dispute on your card; check card issuer’s T&Cs. Maximum timeframe I’ve seen for credit/debit cards is 6 months (aka 180 days); some are a lot fewer at one or two months).

In future, if something doesn’t arrive, open a Money Back Guarantee dispute before the 30 day MBG timeframe runs out, and don’t close it until you’ve received your full refund.