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How do I return faulty item when seller is ignoring my messages?
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on 10-07-2024 10:36 AM
I recently bought a heated vest for my elderly mother, for Mothers Day.
When she tried to use it, it wasn't working. I visited her the following week thinking she didn't know how to use the item, but I could not get it to heat up. I contacted the seller, let them know it was faulty, but havent heard back, after numerous messages. Ebay sent me a standard email saying they will step in if the matter is not resolved. That was weeks ago. What are my options?
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10-07-2024
10:40 AM
You need to open a dispute with eBay's MBG (see below). hopefully you haven't passed the 30 day threshold.
https://pages.ebay.com.au/ebay-money-back-guarantee/
Edit. Is that an American Akita on your profile photo ?
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