If the delivery date was less than 30 days ago, you are covered under the MBG if you open a dispute for refund/return now. If delivery date was more than 30 days ago, you’ll be covered if you have already opened the dispute within the 40-day timeframe.
Assuming that you have opened that dispute, and the seller has not resolved the issue, you must escalate by “ask[ing] eBay step in” once that option appears within the dispute. You must do so within 21 days of opening the dispute. If you don’t, the dispute automatically times out and there will be no refund and no way to reopen the dispute.
If you’re out of time for eBay’s Money Back Guarantee, but you paid through PayPal, you can still be covered by PayPal’s Buyer Protection. Timeframe - 180 days from date of the transaction itself.
If you didn’t use PayPal, you may still be covered by your bank/card issuer if you paid by credit or debit card. Timeframe varies from one bank to another, and one card to another. Check your card’s T&Cs; you may give the timeframe is one month, 2 or 3 months, or (best case scenario) six months. You should only try the chargeback option if all other options fail. A failed eBay or PayPal dispute will still leave the chargeback option available, but a failed chargeback will end all dispute options.
