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How do I return faulty item when seller is ignoring my messages?
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on 10-07-2024 10:36 AM
I recently bought a heated vest for my elderly mother, for Mothers Day.
When she tried to use it, it wasn't working. I visited her the following week thinking she didn't know how to use the item, but I could not get it to heat up. I contacted the seller, let them know it was faulty, but havent heard back, after numerous messages. Ebay sent me a standard email saying they will step in if the matter is not resolved. That was weeks ago. What are my options?
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10-07-2024
10:52 AM
As said, you open and follow through with a dispute
The seller does not need to reply for you to do this
*Edit
Sorry, if it was for Mother's Day (May) you are out of time for eBay
Unless it is still within 30 days of the last estimated delivery date
How did you pay?
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