If I close a 'item not received' request, will the seller be able to refund me for extra postage?

[silver_red_dragon]

I received a auspost card in my mailbox saying that an item I ordered was awaiting further payment to collect. So I opened a 'item not received' request. The seller contacted me and he says he will refund me the extra postage if I close the 'item not received'. If I do this, will he be able to refund me?

[k1ooo-slr-sales · Accepted solution]

if you close the case I doubt you will get any refund.  Once you close the case it can not be re-opened.  Check their feedback as it might be commonplace for the seller.

Tell them "refund first, close case when satisfied "

[silver_red_dragon · Accepted solution]

Yes my thoughts exactly. He says he can't refund until I do, so I wasn't sure what to do. Thank you @ k1ooo-slr-sales